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Call Centre Learnerships x20

Job Position

Call Centre Learnerships x20

Province

Gauteng

City

Pretoria

Company 

Clover

Description 

Are you ready to kickstart your career in customer service? Clover is excited to invite new talent to join our Call Centre Learnership. This outstanding opportunity allows successful candidates to immerse themselves in a world-class call centre environment, while also attending instructional classes. By the end of this learnership, participants will not only achieve a nationally recognized qualification but also gain valuable hands-on experience.

Note: Preference will be given to applicants from the West Rand surrounding areas. We encourage persons with disabilities to apply.

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Requirements

Competencies

To succeed in this role, you should demonstrate:

  • Proactive and action-oriented approach

  • Integrity and consistency in actions

  • High standards and excellence in service

  • Effective interpersonal skills

  • Strong commitment and motivation

  • Collaborative mindset to achieve team objectives

  • Customer-oriented perspective

  • Effective communication skills

  • Ability to apply numerical principles

Duties and Responsibilities

As a Learner at Clover, your key responsibilities will include:

  • Delivering exceptional customer service by managing inbound and outbound interactions

  • Resolving queries and complaints through appropriate channels

  • Accurately capturing and confirming customer orders

  • Maintaining updated customer account information and informing them of issues where necessary

  • Promoting Clover and Principal products to customers, highlighting features and special offers

  • Supporting teamwork by assisting colleagues, participating in team meetings, and sharing responsibilities

  • Contributing to effective visual management of information


    Educational Qualification:
  • Grade 12 or equivalent NQF Level 4

  • Recent Matriculation: Completed Grade 12 within the last 5 years (2020 - 2024)

  • Academic Marks: Minimum average of 60% in English and Mathematics or Mathematics Literacy

  • Computer Literacy: Advanced skills required

  • Employment Status: Must currently be unemployed

  • Previous Experience: Applicants must not have participated in a learnership before

Closing Date:
Tuesday, 28 January 2025
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