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Description
Job Listing: Call Centre Administration Clerk at AVBOB
Company: AVBOB
Location: Centurion – Gauteng
Job Type: Permanent
Closing Date: Not Specified
Stipend: Market Related
Job Summary
AVBOB is seeking a dedicated Call Centre Administration Clerk to join our team in Centurion. This role is essential for ensuring that all administrative tasks related to our call centers are managed efficiently and professionally. If you have a strong administrative background and experience in the call center environment, we invite you to apply!
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Requirements
Assist with routine administrative requests from external call centers.
Provide timely and professional information to external call centers or clients.
Complete and respond to requests for reinstatements, increases, and additions.
Schedule and assist with modifications and deductions related to debit orders.
Collaborate with other departments to ensure accurate adjustments and resolution of issues.
Provide voice recordings and feedback to the complaints department regarding filed complaints.
Supply call centers with monthly statistics on non-payment and provisional lapses.
Respond to requests with quotes and client policy information.
Address daily departmental matters with clients, coworkers, and other stakeholders.
Track comments on new business and administrative changes using Secure FTP.
Compile and document feedback on administrative requests, issues, and departmental performance.
Participate in team meetings with external contact centers, reporting progress to the management team alongside a quality assurance clerk.
Assist with ad hoc lead generating tasks as required by specific call centers.
Requirements
Minimum of a Matric certificate.
One to two years of experience in administration, with long-term insurance experience being advantageous.
Previous call center experience will be beneficial.