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Description
Job Listing: Call Centre Agent (New Accounts) at Mr Price Money
Location: Durban
Job Type: Permanent
Application Deadline: Open Until Filled
Job Summary
Are you passionate about customer service? Mr Price Money is looking for a Call Centre Agent (New Accounts) to join our dynamic team in Durban. In this on-site role, you will play a crucial part in ensuring customers receive exceptional service while efficiently handling store card applications and inquiries.
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Requirements
Key Responsibilities
Customer Service Excellence: Handle customer queries and correspondence promptly to maintain high satisfaction levels.
Employment and Personal Verification: Conduct telephone verifications of employment and personal details to ensure accurate store card applications.
Database Management: Keep customer information updated in debtor systems to ensure the database is current and accurate.
Processing Store Card Applications: Process store card applications for various divisions to help grow the customer and credit base.
Why Join Mr Price Money?
Working as a Call Centre Agent offers you numerous benefits, including:
Attractive Incentives: Achieve your targets and enjoy rewards for your hard work.
Learning and Development: Access extensive training programs to advance your career.
Employee Discounts: Receive discounts on merchandise across all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
Share Scheme: Become a part-owner of the company’s success after a year of permanent service.
Vibrant Work Environment: Be part of a dynamic team where every day presents new challenges.
Health and Wellness Programs: Enjoy comprehensive health benefits and wellness initiatives.
Recognition and Rewards: Participate in exciting incentive programs that acknowledge your achievements.
What You Need to Succeed
Educational Requirements
A Grade 12 certificate is essential.
Experience
At least 1 year of call centre experience, preferably in new accounts. Experience in processing account applications is an added advantage.
Skills and Knowledge
Industry Knowledge: Familiarity with legislation like the Consumer Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA regulations is beneficial.
Communication Skills: Clear and effective verbal communication is vital for assisting customers with account setup and inquiries.
Problem-Solving Skills: Quick identification of issues and providing effective solutions is essential.
Attention to Detail: High levels of accuracy are critical, particularly when verifying customer information and processing applications.
How to Apply
If you meet the qualifications and are eager to join a company that values its employees and promotes career growth, please apply for the Call Centre Agent (New Accounts) position at Mr Price Money in Durban.