Job Description

The Receptionist is responsible for delivering excellent reception duties, ensuring smooth operations and a positive experience for visitors, clients, and staff. The successful candidate will handle queries, manage communication, and provide administrative support, all while upholding Kia's reputation.

Duties and Responsibilities

• Deliver on agreed performance targets according to set procedures and service level agreements.

• Report on transactional activities to provide timely information for decision-making in the area of accountability.

• Execute work in line with governance and compliance processes.

• Identify and apply known solutions to operational problems and escalate unresolved issues.

• Receive visitors to the organization, determine their needs, and direct them accordingly in a manner that enhances the organization's reputation.

• Plan for, administer, and process receptionist-related tasks and activities effectively and efficiently, in alignment with performance objectives.

• Respond promptly to calls in a professional manner, ensuring excellent and accurate client service, enhancing the company's reputation.

• Execute work activities effectively and efficiently to prevent financial losses.

• Deliver work activities adequately to satisfy internal and external customers.

• Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.

• Attend training initiatives to improve work quality and enhance own skills.

Opportunity Requirements

• Matric (Essential)

• Administrative or Secretarial qualification (Advantageous)

• Minimum 1-2 years’ experience as a receptionist/switchboard operator (Essential)

• Skills and Personal Attributes:

  • Good written and verbal communication skills

  • Multi-tasking capability without compromising on quality

  • Proficient in handling office equipment (i.e., switchboard machine, printers, photocopy machines, thumbprint machine, etc.)

  • Advanced knowledge of Microsoft Office Applications, specifically MS Word, Outlook, and Excel

  • Administrative Support

  • Client Orientation and Customer Focus

  • Reading Comprehension

  • Trust and Integrity

Policy

Kia South Africa is committed to Employment Equity when recruiting internally and externally. Internal candidates will be considered first, provided it supports achievement of Employment Equity goals. As part of the recruitment process, applicants will be screened against the Financial Intelligence Centre requirements, where appropriate and relevant to the job. If you have not received an invitation to attend an interview within two weeks of the application closing date, please consider your application unsuccessful.

Connect With Us:

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Important Notes:

• This is a great opportunity to work for a well-known brand!

• The job requires strong communication and organizational skills.

• If you meet the requirements, apply quickly before the closing date.

• Consider the skills and experience, and make sure your CV highlights how you meet the requirements.