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Description
Exciting Career Opportunity: Service Desk Agent at ADvTECH – Apply Now!
Location: Johannesburg, Gauteng
Position Type: Permanent
Closing Date: 04 March 2025
Overview
ADvTECH, a leader in education management, is inviting applications for the role of
Service Desk Agent within their Group IT division in Johannesburg. This is a permanent position perfect for individuals with a solid IT background who are experienced in customer service and possess a passion for problem-solving.
As a Service Desk Agent, you will provide first-line IT support, ensuring that technical issues are resolved efficiently a
nd effectively while maintaining high standards of customer service.
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Requirements
Key Responsibilities
Respond to IT Queries: Provide prompt assistance for IT-related queries from system users.
Log and Track Issues: Document and monitor reported technical issues to track the progress of resolutions.
User Training: Offer basic telephonic training to users when necessary to enhance their IT skills.
Incident Management: Adhere to incident management procedures and coordinate responses to technical challenges.
Restore Operations: Assist users in resuming normal operations swiftly to minimize downtime.
Cross-Functional Collaboration: Work with IT support teams to channel complex issues effectively.
Inventory Maintenance: Keep a detailed inventory of supported equipment and record logs of IT issues and resolutions.
Performance Standards: Meet established performance benchmarks for response and resolution times.
Customer Relations: Ensure high service standards and foster a positive relationship with users.
Working Hours
The Service Desk Agent role requires flexibility, with the following shift patterns:
Weekdays: Up to 12 hours (06:00 – 18:00)
Saturdays: Up to 6 hours (08:00 – 14:00)
Sundays: Up to 4 hours (09:00 – 13:00)
Minimum Educational Requirements and Experience
To qualify for this role, candidates should meet the following requirements:
Microsoft Enterprise Administration Certification
IT Degree or Diploma
At least one year of relevant experience in IT support
Strong background in IT complemented by customer service experience
Ideal Qualifications
Additional qualifications that will strengthen your application include:
ICT Diploma
ITIL Practitioner Certification
Why Join ADvTECH?
Working at ADvTECH means joining a thriving environment dedicated to education management. You'll be part of a crucial division that leverages technology to enhance productivity.
Benefits of Joining ADvTECH:
Work alongside a highly skilled IT team.
Enhance your technical problem-solving capabilities.
Develop excellent customer service skills in a dynamic environment.
A solid career progression route within a reputable company.
This is an excellent opportunity for IT professionals who enjoy addressing challenges and delivering solutions to users.
Application Process
Interested candidates should submit their applications before the closing date of 04 March 2025. This is a fantastic chance to build a career in IT support with a well-established organization.
Apply now and pave the way for your future with ADvTECH!
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Website: Job Ispani
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WhatsApp: Contact for CV Revamp Support
Author: Terance Maila
Your next opportunity awaits at ADvTECH! Don’t miss out!