Job Purpose

The primary responsibility of the Compliance Call Centre Agent is to provide professional support to supervisory bodies, accountable institutions, and other affected stakeholders through telephone, the compliance query portal, and email. Your goal will be to deliver high-quality service while adhering to established guidelines and procedures.

Key Responsibilities

As a Compliance Call Centre Agent, your responsibilities will include:

• Stakeholder Engagement:

  • Communicate with external stakeholders via phone, email, and the compliance query portal to provide clarity on compliance matters.

  • Assist institutions in understanding and fulfilling their obligations under the FIC Act.

  • Efficiently provide solutions to standard compliance queries.

• Call Centre Service Delivery:

  • Manage incoming queries and concerns from various stakeholders.

  • Provide assistance in line with the Compliance Contact Centre manual and established service standards.

  • Maintain professionalism and accuracy in all interactions.

• Administering the Compliance Query Process:

  • Manage compliance-related queries while following set internal procedures.

  • Document interactions and responses to maintain transparency.

  • Ensure accurate record-keeping of queries and resolutions.

• Assisting with Registration and Reporting:

  • Respond to general compliance, registration, and reporting queries.

  • Help institutions and individuals navigate the registration process on the goAML platform.

  • Conduct registration data cleansing activities for accurate record maintenance.

• Understanding Supervised Institutions and Sectors:

  • Gain in-depth knowledge of industry sectors affected by the FIC Act.

  • Identify common challenges faced by these sectors in compliance and offer informed guidance.

Required Qualifications and Experience

To be considered for the Compliance Call Centre Agent position, candidates must meet the following requirements:

• Minimum Educational Requirements:

  • A Grade 12 (Matric) or equivalent National Certificate is essential.

  • A qualification in anti-money laundering or compliance management is advantageous.

• Experience and Skills:

  • At least one year of experience in a call centre environment is required.

  • Prior exposure to a regulatory or compliance-related function is preferred.

  • Strong English communication skills (both oral and written).

  • Proficiency in MS Word and MS Excel at an intermediate level.

Key Competencies

The ideal candidate should possess the following competencies:

• Strong customer service orientation to effectively engage with external stakeholders.

• Problem-solving skills to identify compliance-related issues and offer appropriate solutions.

• Attention to detail, ensuring accuracy in registration and reporting processes.

• Organizational skills for managing multiple queries and follow-ups efficiently.

• Adaptability to learn about compliance regulations and adjust to changing industry requirements.

Why Join the Financial Intelligence Centre?

Joining the Financial Intelligence Centre offers a unique opportunity to contribute to South Africa’s financial regulatory framework. As a Compliance Call Centre Agent, you will play a vital role in ensuring financial integrity and preventing unlawful activities. This role is perfectly suited for individuals seeking to build a career in compliance, anti-money laundering, and regulatory functions.

How to Apply

Interested candidates who meet the qualification and experience requirements should submit their applications before the closing date of 7 March 2025.

Apply Now!

This position is an excellent opportunity to develop specialized compliance knowledge and work in a structured professional environment. If you enjoy problem-solving and engaging with stakeholders, this could be the perfect fit for you!

For further details and application submission, please refer to the Financial Intelligence

Centre’s official career portal.

Take your career to the next level by joining the Financial Intelligence Centre! Don’t miss out on this opportunity!