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Description
Call Centre Operator - Corporate Services
Company: Intercare Group South Africa
Location: Pretoria, Gauteng
Job Type: Permanent
Posted On: February 28, 2025
Closing Date: March 14, 2025
About Intercare
Intercare is a dynamic healthcare company dedicated to offering value-based healthcare to its patients. Our mission is guided by the purpose of making people feel better, supported by our core values of People-centred, Integrity, Inclusivity, Excellence, and Innovation. We are seeking a Call Centre Operator to join our Corporate Services team located in Menlyn Central, Pretoria.
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Requirements
Key Responsibilities
As a Call Centre Operator, your main duties will include:
Providing accurate and professional information to patients regarding assessments, pricing, procedures, and centre operations.
Scheduling, amending, or canceling patient appointments and sending confirmation emails.
Managing inbound and outbound calls related to booking queries and slot closures.
Responding promptly to email inquiries from patients and providers.
Conducting enrollment calls for wellness programs and following up on outstanding patient accounts.
Assisting Clinical Care Coordinators with bookings and service coordination.
Ensuring high customer service ratings by efficiently handling calls.
Providing basic IT troubleshooting support for customers.
Maintaining accurate records of calls, bookings, and follow-ups.
Managing difficult clients with patience and professionalism.
Working effectively in a high-pressure environment with high call volumes.
Requirements
Minimum Education: Grade 12.
A minimum of 2 years experience in a call centre or customer service role is advantageous.
Excellent verbal and written communication skills.
Strong customer service orientation with a professional and patient demeanor.
Ability to handle high workloads and demanding clients.
Strong attention to detail and problem-solving skills.
Ability to work well under pressure in a fast-paced environment.
Why Join Us?
At Intercare, we value diversity of thought and encourage individuals from all backgrounds to apply. If your personal purpose aligns with ours and your values fit in with our culture, we want to hear from you!
Application Process
To apply, please visit our application portal at Intercare Simplify. If you do not receive feedback within three weeks after the closing date, please consider your application unsuccessful.
Closing Date for Applications: March 14, 2025
Join us in making a difference in the healthcare sector while advancing your career in a supportive and engaging environment!