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Description
Description
A role to deliver service excellence through efficient customer service, point-of-sale (POS) operational activities, and merchandising in-store, ensuring a positive customer experience.
About Clicks Group
Clicks Group is a leading retail company in the health and beauty sector, committed to providing excellent service and high-quality products to its customers.
Programme Offerings
Job Position: Shop Assistant / Cashier
Company: Clicks Group
Industry: FMCG & Supply Management
Job Category: FMCG, Retail, Wholesale, and Supply Chain
Location: 4 Locations (South Africa)
Contract Type: Permanent
Employment Equity Position: Yes
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Requirements
Eligibility Criteria
Education and Experience:
Essential: Grade 12
Desirable: Maths (50%) and English (50%) at Grade 12 level
Desirable: Customer-facing role in retail/FMCG
Key Responsibilities
Efficiently execute all POS operational activities in a timely manner.
Maintain high accuracy in scanning merchandise and processing payments, including clubcard rewards.
Ensure safe cash handling at all times.
Actively promote and enroll new Clicks clubcard members to achieve participation targets.
Inform customers about promotions to drive sales and enhance the shopping experience.
Deliver superior customer service by being a visible and professional brand ambassador.
Maintain merchandising and general housekeeping according to store standards.
Stay updated on products, promotions, and events to provide accurate customer information.
Required Skills & Competencies
Skills: The role requires basic math skills, a background in retail/FMCG (with an understanding of merchandising and promotions), stock management procedures, and a focus on customer service excellence.
Essential: Key abilities include planning and organizing, problem-solving, and a strong customer orientation. Good communication and numeracy skills, as well as computer literacy, are essential.
Competencies: Essential competencies include the ability to relate and network, follow instructions, and deliver results. Desirable competencies include working well with people, persuading and influencing others, and handling pressure effectively.
How to Apply
Interested candidates should ensure that their application includes all required documentation and meets the eligibility criteria.
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