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Back Office Administrator

Job Position

Back Office Administrator

Province

Gauteng

City

Centurion

Company 

Momentum Life

Description 

Back Office Administrator: Momentum Life

Job Overview
  • Date Posted

    December 30, 2024

  • Location

    Centurion, Gauteng

  • Expiration date

    January 16, 2025

  • Experience

    2 Years

  • Qualification

    Grade 12/ Matric


Job Description

Job Title: Back Office Administrator

Location: Centurion, Gauteng, South Africa

Cluster: Momentum Life

Position Type: Permanent

Closing Date: 2025/01/15

Reference Number: MMH240916-4

Remote Opportunity: Some of the time


Company Information

Momentum Metropolitan is a leading financial services group that supports individuals and businesses in achieving their financial goals and aspirations through various channels, including insurance products, investment solutions, and employee benefits.


Role Purpose

The Back Office Administrator will play a key role in facilitating clients’ financial success by coordinating and supporting the administrative and operational functions of the Momentum Life digital sales team.


Requirements
  • Education: Matric / Grade 12 or NQF level 4

  • Experience: Minimum of 2 years in the insurance sales industry

  • Languages: Proficiency in Afrikaans and English

  • Knowledge: Understanding Momentum Life Insurance products and services is advantageous


Duties & Responsibilities
  • Assist stakeholders with the submission of onboarding applications via digital channels.

  • Provide reliable support to stakeholders to ensure optimal client service.

  • Utilize digital capabilities to enhance the administration process.

  • Adhere to product house workflows and service level agreements (SLA).


  • Maintain the quality of instructions received from stakeholders.

  • Build and sustain positive relationships with stakeholders to enhance business value.

  • Understand and address stakeholders’ challenges to improve service delivery.

  • Manage service offerings and resolve queries to boost stakeholder satisfaction.

  • Identify and report on process and system failures, suggesting enhancements for stakeholder experience.

  • Accurately capture and verify new business documentation for errors and completeness.


  • Escalate faults and operational issues to relevant stakeholders promptly.

  • Perform administrative tasks to established standards, ensuring proper controls are in place for new business applications.

  • Complete all administrative duties and reporting within the agreed timeframes.

  • Utilize Business Process Management (BPM) across all processes, migrating from AWD to report on errors as per process requirements.

  • Ensure adherence to the termination process and timely communication with all stakeholders.

  • Facilitate seamless and accurate onboarding for stakeholders.

  • Accurately perform policy book transfers.


Competencies
  • Adopting Practical Approaches

  • Making Decisions

  • Meeting Timescales

  • Checking Things

  • Following Procedures

  • Managing Tasks

  • Upholding Standards

  • Producing Output


Disclaimer

Applicants are encouraged to verify the legitimacy of this job advert by visiting the company’s career page.


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Requirements

Closing Date:
Wednesday, 15 January 2025
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