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NASI-iSPANI

Call Centre Administration Clerk Job Opportunity at AVBOB

Company: AVBOB

Location: Centurion, Gauteng

Job Type: Permanent

Stipend: Market Related

Job Summary:

AVBOB is seeking a dedicated Call Centre Administration Clerk to join our team in Centurion. This role is vital to managing all administrative tasks efficiently and professionally within our call centers. If you have a strong administrative background and experience in the call center environment, we encourage you to apply!


Key Responsibilities:

  • Assist with routine administrative requests from external call centers.

  • Provide timely and professional information to external call centers or clients.

  • Complete requests for reinstatements, increases, and additions accurately.

  • Schedule and assist with modifications and deductions related to debit orders.

  • Collaborate with various departments to ensure accurate adjustments and issue resolutions.

  • Provide voice recordings and feedback to the complaints department regarding filed complaints.

  • Supply call centers with monthly statistics on non-payment and provisional lapses.

  • Respond to requests with quotes and client policy information.

  • Address daily departmental matters with clients, coworkers, and stakeholders.

  • Track comments on new business and administrative changes using Secure FTP.

  • Compile and document feedback on administrative requests, issues, and departmental performance.

  • Participate in team meetings with external contact centers and report progress to management.

  • Assist with ad hoc lead-generating tasks required by specific call centers.


How to Apply:

To apply for this position, please submit your application via the employer's website before the closing date. Click here to apply

Note:

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of submission, please consider your application unsuccessful.

Commitment to Employment Equity:


AVBOB is committed to promoting diversity and transformation within the workplace.


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