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Call Centre Administration Clerk Job Opportunity at AVBOB
Company: AVBOB
Location: Centurion, Gauteng
Job Type: Permanent
Stipend: Market Related
Job Summary:
AVBOB is seeking a dedicated Call Centre Administration Clerk to join our team in Centurion. This role is vital to managing all administrative tasks efficiently and professionally within our call centers. If you have a strong administrative background and experience in the call center environment, we encourage you to apply!
Key Responsibilities:
Assist with routine administrative requests from external call centers.
Provide timely and professional information to external call centers or clients.
Complete requests for reinstatements, increases, and additions accurately.
Schedule and assist with modifications and deductions related to debit orders.
Collaborate with various departments to ensure accurate adjustments and issue resolutions.
Provide voice recordings and feedback to the complaints department regarding filed complaints.
Supply call centers with monthly statistics on non-payment and provisional lapses.
Respond to requests with quotes and client policy information.
Address daily departmental matters with clients, coworkers, and stakeholders.
Track comments on new business and administrative changes using Secure FTP.
Compile and document feedback on administrative requests, issues, and departmental performance.
Participate in team meetings with external contact centers and report progress to management.
Assist with ad hoc lead-generating tasks required by specific call centers.
How to Apply:
To apply for this position, please submit your application via the employer's website before the closing date. Click here to apply
Note:
Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of submission, please consider your application unsuccessful.
Commitment to Employment Equity:
AVBOB is committed to promoting diversity and transformation within the workplace.
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