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Dental Receptionist Job in Pretoria

NASI-iSPANI

Job Opportunity: Dental Receptionist (Registered Dental Assistant) at Intercare Silverlakes

Location: Pretoria, Gauteng

Posted On: 07 October 2024

Closing Date: 18 October 2024

Contract Type: Permanent

Division: Primary Care

Business Unit: Intercare Silverlakes Medical & Dental Centre

Minimum Experience: Entry Level

Industry: Medical Healthcare

Job Functional Area: Health Care Provider


About Intercare

Intercare is a dynamic healthcare company dedicated to providing value-based healthcare solutions to patients. Our mission is guided by our core purpose: to make people feel better. At Intercare, we espouse values of People-Centered care, Integrity, Inclusivity, Excellence, and Innovation.


We are excited to announce an opening for a Dental Receptionist at our Silverlakes Medical and Dental Centre, situated in Equestria, Pretoria.


Job Purpose

As a Dental Receptionist, you will play a pivotal role in enhancing the patient experience by providing exceptional customer service and ensuring the smooth operation of the reception area. You will be responsible for various administrative tasks that are essential to the patient journey and to the overall success of our healthcare services.


Duties & Responsibilities

In this role, you will be expected to:

  • Provide friendly, efficient, and professional telephone support to patients.

  • Assist patients in completing necessary forms and document information according to internal policies.

  • Manage the entire reception-patient journey, including booking appointments, managing arrivals, and handling payments.

  • Direct patients to the appropriate location and services within the facility.

  • Maintain patient confidentiality in compliance with the Protection of Personal Information Act (POPIA).

  • Ensure the reception area is always clean and organized.

  • Refer emergency cases to the nursing station following established protocols.

  • Address basic patient account queries and escalate issues when necessary.

  • Collect co-payments and account balances in accordance with Intercare policies.

  • Execute daily cash-up and banking processes.


Requirements

To be considered for this position, candidates should possess:

  • A minimum qualification of Grade 12.

  • Previous experience in a customer-focused service environment (reception experience is advantageous).

  • Strong computer skills; experience with the GoodX system is a plus.

  • HPCSA registration as a registered Dental Assistant is essential.


How to Apply

If you align with our values and are excited about this opportunity, we encourage you to apply. Submissions can be made through our application portal at Intercare Application Site.


Closing Date: 18 October 2024

Please note that if you have not been contacted within two weeks after the closing date, consider your application unsuccessful.


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