Retail Store Sales Consultant at iStore
Sales Consultant, Retail
Company: iStore (Core Group)
Location: Johannesburg, Gauteng
Job Type: Permanent
Posted On: 18 November 2024
Closing Date: 30 November 2024
Job Details
Division: iStore - Stores
Business Unit: iStore
Minimum Experience: Associate
Industry: Retail
Functional Area: Sales
Job Description
Position Summary:
The Sales Consultant is responsible for maximizing sales and enhancing customer satisfaction by providing expert guidance and assistance throughout the sales process. This role involves establishing and maintaining relationships with customers, understanding their needs, and offering tailored solutions. The Sales Consultant will be expected to stay updated on product knowledge, market trends, and competitor offerings to provide accurate input and recommendations to customers.
Responsibilities
Customer Engagement
Engage and build positive relationships with customers to understand their needs.
Provide exceptional customer service with product knowledge, advice, and assistance.
Demonstrate a thorough understanding of various products, features, and benefits.
Serve as the primary point of contact for customers to ensure a seamless sales experience.
Maintain regular follow-up and communication with customers to nurture relationships.
Sales Management
Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
Develop and implement sales techniques to drive interest and sales growth.
Collaborate with the sales team to identify potential sales opportunities and market trends.
Conduct product demonstrations and presentations to potential customers.
Prepare and present sales proposals, negotiate terms, and close deals.
Monitor and track sales activities, customer interactions, and market feedback.
Product Expertise
Continuously acquire and update product knowledge, including features and competitor offerings.
Conduct regular research on market trends and customer preferences.
Identify opportunities to enhance existing products or suggest new ideas based on feedback.
Actively participate in product trainings to ensure mastery of technical knowledge.
Requirements
Education and Experience
Bachelor's degree in business, marketing, or a related field preferred.
Proven experience in sales or relevant customer-facing roles.
Familiarity with the sales process and techniques.
Skills and Abilities
Excellent communication and interpersonal skills.
Strong negotiation and persuasion abilities.
Customer-oriented approach with a passion for providing exceptional service.
Ability to understand and fulfill customer needs with appropriate recommendations.
Ability to work independently and as part of a team.
Proficient in using CRM and sales software/tools.
Good organizational and time management skills.
Self-motivated with a results-driven attitude.
Adaptability to changes in a dynamic environment.
Additional Requirements
Availability to work flexible hours, including evenings and weekends.
Valid driver's license and a willingness to travel if required.
Note: This job specification is intended to indicate the general nature and level of work to be performed. It is not designed to cover all the duties, responsibilities, and qualifications required of the Sales Consultant.
How to Apply
If you meet the requirements for this position, please complete the application form below or submit your CV through our website.
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