Shop Assistant/Cashier Job at Clicks
Comprehensive Overview of the Shop Assistant/Cashier Position at Clicks Madombidzha
Listing Reference: click_017846
Listing Status: Online
Position Summary:
- Industry: Wholesale & Retail Trade
- Job Category: FMCG, Retail, Wholesale, and Supply Chain
- Location: Makhado / Louis Trichard
- Contract: Permanent
- EE Position: Yes
Introduction
🌟 The Shop Assistant/Cashier role at Clicks Madombidzha is crucial for ensuring customer satisfaction and smooth store operations. This role involves delivering excellent customer service, efficiently managing point-of-sale (POS) transactions, and upholding merchandising standards. The ideal candidate should be dynamic, multitasking, and dedicated to enhancing the shopping experience for customers.
Job Description
Job Objectives
- Efficient Execution of Operational Activities: Handle all POS transactions accurately and swiftly, including scanning items and processing payments. 💵
- Accuracy in Transactions: Ensure precise cash and card transaction handling, including correct application of discounts and clubcard benefits. 📊
- Safe Cash Handling: Pay close attention to secure cash handling to prevent discrepancies and theft. 🔒
- Promotion of Clubcard: Actively engage customers about Clicks’ clubcard program, aiming to meet enrollment targets. 🎉
- Awareness of Promotions: Inform customers about current promotions and sales, enhancing their shopping experience. 🛍️
- Superior Customer Service: Provide exceptional service, remaining approachable, professional, and attentive to customer needs. 😊
- Merchandising and Housekeeping: Maintain the store’s appearance and cleanliness according to merchandising and visual standards. 🧹
- Supporting Company Vision: Align with Clicks' mission by promoting the company’s values in everyday tasks. 🌈
- Knowledge Maintenance: Stay updated on product offerings, store events, and promotions to assist customers effectively. 📚
Knowledge Required
- Basic Mathematics: Ability to handle transactions and calculations accurately. ➕➖
- Retail/FMCG Background: Understanding of retail operations and FMCG principles is advantageous. 📦
- Stock Management: Knowledge of stock management to maintain inventory levels. 📈
- Customer Service Excellence: Familiarity with consistently providing outstanding customer service. 🌟
Skills Required
- Planning and Organising: Efficiently plan and manage tasks in a fast-paced retail environment. ⏳
- Problem-Solving: Ability to resolve customer issues and operational challenges effectively. 🛠️
- Customer Orientation: Strong focus on enhancing customer satisfaction. ❤️
- Communication: Clear and professional communication skills for interactions. 🗣️
- Computer Literacy: Proficiency in using retail software and POS systems, as well as basic computer skills. 💻
- Numeracy Skills: Ability to perform accurate calculations for transactions and inventory management. 123
Competencies
- Essential Competencies:
- Relating and Networking: Ability to build professional relationships with customers and colleagues. 🌐
- Following Instructions and Procedures: Adherence to company policies. 📋
- Delivering Results and Meeting Customer Expectations: Focus on achieving goals and customer satisfaction. 🎯
- Desirable Competencies:
- Working with People: Effective teamwork with colleagues. 🤝
- Persuading and Influencing: Skills to encourage loyalty program enrollment. 🗝️
- Planning and Organising: Effective management of tasks and resources. 📅
- Coping with Pressures and Setbacks: Maintaining composure in challenging situations. 💪
Minimum Requirements
- Experience:
- Desirable: Previous experience in a customer-facing role within retail or FMCG is preferred.
- Education:
- Essential: A Grade 12 certificate is required.
- Desirable: A minimum of 50% in Maths and English at Grade 12 level is preferred.
Conclusion
The Shop Assistant/Cashier role at Clicks Madombidzha is integral to delivering exceptional customer service and ensuring efficient store operations. Candidates must possess a combination of technical skills, retail knowledge, and interpersonal abilities. Successful applicants will effectively manage POS activities, promote store loyalty programs, maintain high merchandising standards, and deliver top-notch customer service.
If you meet the qualifications and are enthusiastic about a career in retail, this position offers an excellent opportunity to contribute to a leading health and beauty retailer and grow in a dynamic environment.
Interested candidates should apply by the specified deadline! Ensure your application highlights your relevant experience and skills to make an impact in this competitive job market.
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